Apartments are reserved from 2pm on day of arrival to 11am
on the day of departure. Additional hours will be charged
as one full day.
If you wish to amend your booking we will do our best to comply
with your request, however you will be obliged to pay an amendment
fee of Б58.75 inclusive of VAT to cover administrative costs.
Keys are to be collected/delivered from/to the contact address
during normal office hours. The collection of keys can be
done at the location of the apartment, with notice we can
arrange out of hours key delivery. Key arrangements should
be confirmed at time of booking.
If you need to cancel your booking we will require this in
writing at least 14 days prior to the arrival date, all cancellations
are subject to an amendment fee of Б58.75 for administrative
costs. (You may be able to reclaim cancellation charges from
your insurance company).
Should you cancel the booking less than 14 days prior to arrival,
refunds depend on the booked apartment being re-let.
No will be given for 'no shows'.
You are advised to ensure your own insurance policies cover
loss or damage to personal property during your stay. We will
not be held responsible for any loss or damage and for this
reason we advise adequate personal/travel insurance is obtained.
Cardiff Apartments Ltd. cannot be held responsible to any
damage to furniture, fittings or any contents at the apartment.
We sincerely hope that we have done everything to make your
stay a pleasant one, however if you do have a complaint we
will do our best to resolve this.
If events can't be resolved at that time, complaints should
be made in writing to our main office:
Cardiff Apartments, 47 Cathedral Road,
Cardiff CF11 9HD, Wales UK.